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1. Introduction

Welcome to HomeFix. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email, phone number)
• Service request details and preferences
• Payment information (processed securely through Hubtel)
• Communication records with service providers
• Location data for service delivery

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Match you with appropriate service providers
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage

4. Information Sharing

We share your information only in the following circumstances:

• With service providers assigned to your requests
• With payment processors (Hubtel) for transaction processing
• When required by law or to protect our rights
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt-out of marketing communications
• Request a copy of your data

7. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@homefix.com

1. Acceptance of Terms

By accessing and using HomeFix, you accept and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our platform.

2. Service Description

HomeFix is a platform that connects customers with verified home service providers. We facilitate the connection but are not a party to the service agreement between you and the service provider.

3. User Responsibilities

You agree to:

• Provide accurate and complete information
• Use the platform only for lawful purposes
• Respect service providers and other users
• Pay for services as agreed
• Not engage in fraudulent or harmful activities

4. Service Provider Relationship

Service providers are independent contractors. HomeFix is not responsible for the quality, safety, or legality of services provided. Any disputes should be resolved directly with the service provider.

5. Payments and Refunds

All payments are processed securely through Hubtel. Refund policies are determined by individual service providers. HomeFix may facilitate refund requests but is not responsible for refund decisions.

6. Limitation of Liability

HomeFix shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform or services provided by third parties.

7. Modifications

We reserve the right to modify these terms at any time. Continued use of the platform after changes constitutes acceptance of the modified terms.

8. Contact Information

For questions about these Terms, contact us at legal@homefix.com

What is 2FA?

Two-Factor Authentication (2FA) adds an extra layer of security to your account. After enabling 2FA, you'll need to enter a code from your authenticator app in addition to your password when signing in.

Enable 2FA

Recovery Codes

Save your recovery codes in a safe place. You can use these codes to access your account if you lose access to your authenticator app.

Current Sessions

Security Actions

This will sign you out of all devices except this one.

Welcome to HomeFix!

HomeFix makes it easy to find and book professional home services. Follow this guide to get started.

Step 1: Create Your Account

Sign up with your email address or use Google to create your account. Make sure to verify your email address.

Step 2: Complete Your Profile

Add your personal information, location, and preferences. A complete profile helps us match you with the best service providers.

Step 3: Browse Services

Explore our wide range of home services including plumbing, electrical, cleaning, painting, and more. Use the search bar to find specific services.

Step 4: Request a Service

Click on a service category, fill out the service request form with your requirements, and submit. Our team will review and assign a qualified provider.

Step 5: Track Your Tasks

Monitor your service requests in the "My Tasks" section. You'll receive updates when a provider is assigned and can communicate directly through the platform.

Step 6: Make Payments

Once you receive an invoice, you can pay securely through Hubtel using various payment methods including cards, mobile money, or bank transfer.

How to Book a Service

1. Browse our service categories or use the search bar to find what you need
2. Click on the service category you're interested in
3. Fill out the service request form with:
   • Service description and requirements
   • Preferred date and time
   • Location details
   • Any special instructions
4. Submit your request
5. Wait for our team to assign a qualified provider

Managing Your Bookings

You can view and manage all your service requests in the "My Tasks" section:

• View current and past service requests
• Check the status of your bookings
• Communicate with assigned providers
• View and pay invoices
• Cancel or reschedule services

Cancellation Policy

You can cancel or reschedule your service request at any time before the service begins. Cancellation fees may apply depending on the timing. Check with your service provider for specific cancellation policies.

Accepted Payment Methods

We accept payments through Hubtel, which supports:

• 💳 Debit/Credit Cards (Visa, Mastercard)
• 📱 Mobile Money (MTN, Vodafone, AirtelTigo)
• 🏦 Bank Transfer
• 📞 USSD

How to Pay

1. After your service is completed, you'll receive an invoice
2. Click on the invoice in your task details
3. Review the invoice items and total amount
4. Click "Pay Now" to proceed to payment
5. You'll be redirected to Hubtel's secure payment page
6. Choose your preferred payment method and complete the transaction
7. You'll receive a payment confirmation

Payment Security

All payments are processed securely through Hubtel. We never store your card or account details. Hubtel uses industry-standard encryption and security measures to protect your payment information.

Refunds

Refund policies are determined by individual service providers. If you need a refund, contact the service provider directly or reach out to our support team for assistance.

Updating Your Profile

To update your personal information:

1. Go to Profile → Personal Info
2. Update your name, email, phone number, or address
3. Click "Save Changes"

Changing Your Password

To change your password:

1. Go to Profile → Account & Security
2. Enter your current password
3. Enter your new password (must be at least 8 characters)
4. Confirm your new password
5. Click "Update Password"

Managing Notifications

Control how you receive notifications:

• Go to Profile → Notification
• Toggle email notifications on or off
• Enable or disable push notifications
• Customize notification preferences for different types of updates

Account Security

Enhance your account security:

• Enable Two-Factor Authentication (2FA)
• Review active sessions and sign out from unknown devices
• Keep your password strong and unique
• Enable login alerts to be notified of suspicious activity

Deleting Your Account

To delete your account, please contact our support team. We'll process your request and permanently delete your account and associated data.

Get in Touch

Have a question or need assistance? Reach out to our support team through any of the following methods:

Send us a Message